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RETURN PROCEDURE AND WITHDRAWAL DECLARATION

Withdrawal/Return Procedure and Withdrawal/Return Statement

This procedure outlines the rights and processes for withdrawal or return of products purchased by the consumer (“Buyer”) through the Vorwerk Turkey Ev Aletleri Ltd. Şti. (“Seller”) website ("https://thermomix.vorwerk.com.tr/").

Right of Withdrawal:

  • The Buyer has the right to withdraw from the contract and return the product within 14 days from the date of receipt.

  • To exercise the right of withdrawal, the withdrawal statement must be communicated to the Seller. Otherwise, the right of withdrawal cannot be exercised.

Return Conditions:

  • Products must be returned in their original packaging, unused, and undamaged.

  • Products that have come into contact with food cannot be returned due to health and hygiene regulations.

Withdrawal Notification:

  • If the product is returned within 10 days of the withdrawal notice using the carrier company designated on the Seller’s website, the Buyer will not be responsible for the return costs.

Defective Products:

  • If the product is defective, the Buyer may request repair, replacement, or a refund. The product will be examined by the Seller, and if found defective, the Buyer can exercise these rights.

Withdrawal Notification Form:

  1. Seller Information:

    • Vorwerk Turkey Ev Aletleri Ltd. Şti.

    • Mersis No: 0925-0525-8340-0001

    • Address: Levent Mah. Çamlık Sok. No:19 Beşiktaş/İstanbul

    • Email: info@vorwerk.com.tr

  2. Withdrawal/Return Statement and Product Information:

    • The product description, serial number, and delivery date must be specified.

    • The reason for withdrawal does not have to be stated.

Return Procedure:

  • The product must be returned with its invoice, packaging, and accessories intact.

  • For returns of products invoiced to legal entities, a return invoice must be issued.

Provided that all obligations regarding the withdrawal notification are fulfilled, the Seller will refund the product price to the Buyer in accordance with the payment method used within 14 days from the date of receipt of the returned product.

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